Have a question about your order? Look here first - and find answers to the most commonly asked questions. Can't find it - just click here: service@gettickets.ca and we'll get back to you quickly. Thank You.
Frequently Asked Questions about Buying Tickets
1. Printing Tickets.
2. Ticket Costs Explained.
3. Ticket Availability Explained.
4. Trouble Shooting.
5. What do you do with my personal information you collect?
6. Is it safe to store my credit card information at this site?
7. I forget my password.
8. What are the Service Fees?
9. Event Information.
1. Printing Tickets.
How do I print my tickets?
An email will be sent to you within 5 minutes of purchasing the tickets. The email includes a link that reads "Click Here to Print Your Tickets". Click on the link to bring the ticket up on the screen and then choose "Print" as you would for printing any other document.
Do I need any special hardware or software to print tickets?
No, any ink-jet or laser printer with 300 dpi will do. Use 81/2 x 11 paper for best results. Use Adobe Acrobat Reader 4.0 or higher. If you don't have it, download it now, it's free. Get Adobe Acrobat
Will this ticket be acceptable at the event?
Yes, it is a valid, legitimate ticket. But it cannot be duplicated and is protected by special security functions.
Can I print more than one copy of my ticket?
Only the first scan of the barcode on your ticket will be allowed entry into the venue. If more than one copy of the ticket is made, the barcode scanner would alert the attendant that the ticket has already been scanned. It is important that you keep your ticket in a safe place.
Do I need Identification?
Picture ID is required for entry.
2. Ticket Costs Explained.
Face value of the ticket
The face value of the ticket is the ticket price paid to Cornstock Concert, the Series LLLP - the event producers.
Taxes
Taxes are typically applied to the cost of all ticket(s) sold via the Internet.
Convenience charge
Service Fees, Processing Fees and/or Delivery Fees are referred to as Convenience Charges. These fees cover the cost to fulfill your ticket when you purchase through the internet. This fee includes things like taking and processing your order via the internet and customer service.
3. Ticket Availability Explained.
May I exchange my tickets?
No, with all ticket sales there are no refunds, exchanges or cancellations.
Why is there a time limit when purchasing tickets?
When you are shopping for ticket online, you are holding real inventory. No one else can purchase those tickets unless you release them. Due to high demand, we have implemented a time limit during the checkout process. Each checkout page is assigned a different time limit depending upon the type of information we need from you. If you exceed the posted time on the page, the tickets you are holding are released for others to purchase. This gives as many people as possible the chance to order tickets. You can begin the process of shopping for tickets online again if your session ends as a result of taking too much time.
4. Troubleshooting.
What if I do not receive my tickets via email?
Contact us and explain what happened. We will help you with your order.
What if I can't print my tickets?
• Check and make sure you have Adobe Acrobat Reader 4.0 or higher.
• Make sure your printer is turned on and the cables are connected to your computer.
• Make sure your printer has enough memory available.
Still can't print your tickets?
Contact us and we will help you to the best of our abilities. Email admin@gettickets.ca or call 416-960-TIXX (8499)
What if the background for my ticket prints but not the ticket information?
• Open the pdf in the Adobe Acrobat Reader 4.0.
• Select file and print from the top menu.
• In the window check that the box states "print as image"
• Click OK.
What if I get disconnected or experience other problems?
If you have already clicked on SUBMIT, and you do not receive a CONFIRMATION PAGE, wait ten minutes and contact us.
What if I think my order did not go through?
Please DO NOT PLACE another order. When you click the Place Your Order button, your credit card information is sent to the payment processor. Even if your browser displays some sort of error message, it's possible that your transaction was still successful. Below are some simple things you can do to determine whether or not your order was successful.
1. Check your email. Our confirmation emails typically reach your inbox in a matter of minutes. If you don't see one right away, wait 15 minutes or so. It may take your ISP some time to deliver to your inbox. Don't forget to check your spam or junk folders!!!!
2. Check with your bank. Your card will be charged in real time, and your online statement will tell you whether or not your financial institution was contacted for the payment request. If you can't check online, call the 800 number on the back of your card.
If you still have questions or concerns, please contact us and we'll be happy to assist you.
5. What do you do with my personal information you collect?
We collect only what we need to process your order and contact you in the event of any event changes or cancellations. Your name, address, email address, and a daytime phone are required for these purposes. We protect your personal information carefully and NEVER sell your information to any other companies. The promoter of the event you purchase tickets for is given your information in order to contact you about other events they do -- however, no payment information is ever provided to the promoter.
6. Is it safe to store my credit card information at this site?
Yes. Because the site is secure and the data is stored securely, your information is protected. The last 4 digits of your credit card are all that appear on screen for our CallCenter representatives if you have elected to keep your credit card information.
7. I forget my password.
First, select the option to have your password hint sent to your email address. If you still can't remember, email admin@gettickets.ca and we will reset your password and send it to you.
8. What are the Service Fees?
The base price of the ticket covers only the cost of admittance to the event. It does not include:
• Printing of tickets
• Ticket distribution
• Processing your ticket order
• Tracking and inventory control, assuring your ticket will be valid and not oversold
• Any Box Office/Will Call services
• Will Call delivery
• A secure web site, credit card processing, merchant fees
These costs, as well as overhead, make up the cost of the service fee.
How much is the service fee?
The service fee will vary depending on the event, the face value of the ticket, and the delivery method chosen. We pride ourselves on providing the most cost-effective method to sell tickets. Our service fees are designed to directly reflect the cost of doing business.
How is it set?
A Convenience fee is normally added to any ticket not purchased at the Box Office or venue. It is considered a Convenience fee because it allows you to purchase a ticket without driving or waiting in line, and in many cases, your tickets are delivered to your home.
Convenience fees are most often set by the ticketing agency and the promoter or venue.
9. Event Information.
If you have specific questions about an event: eg Show Times, Location/Directions etc. please do not contact us. All event info including contact information should be in the ticket description and the Event Holders contact info.
Frequently Asked Questions about Buying Tickets
1. Printing Tickets.
2. Ticket Costs Explained.
3. Ticket Availability Explained.
4. Trouble Shooting.
5. What do you do with my personal information you collect?
6. Is it safe to store my credit card information at this site?
7. I forget my password.
8. What are the Service Fees?
9. Event Information.
1. Printing Tickets.
How do I print my tickets?
An email will be sent to you within 5 minutes of purchasing the tickets. The email includes a link that reads "Click Here to Print Your Tickets". Click on the link to bring the ticket up on the screen and then choose "Print" as you would for printing any other document.
Do I need any special hardware or software to print tickets?
No, any ink-jet or laser printer with 300 dpi will do. Use 81/2 x 11 paper for best results. Use Adobe Acrobat Reader 4.0 or higher. If you don't have it, download it now, it's free. Get Adobe Acrobat
Will this ticket be acceptable at the event?
Yes, it is a valid, legitimate ticket. But it cannot be duplicated and is protected by special security functions.
Can I print more than one copy of my ticket?
Only the first scan of the barcode on your ticket will be allowed entry into the venue. If more than one copy of the ticket is made, the barcode scanner would alert the attendant that the ticket has already been scanned. It is important that you keep your ticket in a safe place.
Do I need Identification?
Picture ID is required for entry.
2. Ticket Costs Explained.
Face value of the ticket
The face value of the ticket is the ticket price paid to Cornstock Concert, the Series LLLP - the event producers.
Taxes
Taxes are typically applied to the cost of all ticket(s) sold via the Internet.
Convenience charge
Service Fees, Processing Fees and/or Delivery Fees are referred to as Convenience Charges. These fees cover the cost to fulfill your ticket when you purchase through the internet. This fee includes things like taking and processing your order via the internet and customer service.
3. Ticket Availability Explained.
May I exchange my tickets?
No, with all ticket sales there are no refunds, exchanges or cancellations.
Why is there a time limit when purchasing tickets?
When you are shopping for ticket online, you are holding real inventory. No one else can purchase those tickets unless you release them. Due to high demand, we have implemented a time limit during the checkout process. Each checkout page is assigned a different time limit depending upon the type of information we need from you. If you exceed the posted time on the page, the tickets you are holding are released for others to purchase. This gives as many people as possible the chance to order tickets. You can begin the process of shopping for tickets online again if your session ends as a result of taking too much time.
4. Troubleshooting.
What if I do not receive my tickets via email?
Contact us and explain what happened. We will help you with your order.
What if I can't print my tickets?
• Check and make sure you have Adobe Acrobat Reader 4.0 or higher.
• Make sure your printer is turned on and the cables are connected to your computer.
• Make sure your printer has enough memory available.
Still can't print your tickets?
Contact us and we will help you to the best of our abilities. Email admin@gettickets.ca or call 416-960-TIXX (8499)
What if the background for my ticket prints but not the ticket information?
• Open the pdf in the Adobe Acrobat Reader 4.0.
• Select file and print from the top menu.
• In the window check that the box states "print as image"
• Click OK.
What if I get disconnected or experience other problems?
If you have already clicked on SUBMIT, and you do not receive a CONFIRMATION PAGE, wait ten minutes and contact us.
What if I think my order did not go through?
Please DO NOT PLACE another order. When you click the Place Your Order button, your credit card information is sent to the payment processor. Even if your browser displays some sort of error message, it's possible that your transaction was still successful. Below are some simple things you can do to determine whether or not your order was successful.
1. Check your email. Our confirmation emails typically reach your inbox in a matter of minutes. If you don't see one right away, wait 15 minutes or so. It may take your ISP some time to deliver to your inbox. Don't forget to check your spam or junk folders!!!!
2. Check with your bank. Your card will be charged in real time, and your online statement will tell you whether or not your financial institution was contacted for the payment request. If you can't check online, call the 800 number on the back of your card.
If you still have questions or concerns, please contact us and we'll be happy to assist you.
5. What do you do with my personal information you collect?
We collect only what we need to process your order and contact you in the event of any event changes or cancellations. Your name, address, email address, and a daytime phone are required for these purposes. We protect your personal information carefully and NEVER sell your information to any other companies. The promoter of the event you purchase tickets for is given your information in order to contact you about other events they do -- however, no payment information is ever provided to the promoter.
6. Is it safe to store my credit card information at this site?
Yes. Because the site is secure and the data is stored securely, your information is protected. The last 4 digits of your credit card are all that appear on screen for our CallCenter representatives if you have elected to keep your credit card information.
7. I forget my password.
First, select the option to have your password hint sent to your email address. If you still can't remember, email admin@gettickets.ca and we will reset your password and send it to you.
8. What are the Service Fees?
The base price of the ticket covers only the cost of admittance to the event. It does not include:
• Printing of tickets
• Ticket distribution
• Processing your ticket order
• Tracking and inventory control, assuring your ticket will be valid and not oversold
• Any Box Office/Will Call services
• Will Call delivery
• A secure web site, credit card processing, merchant fees
These costs, as well as overhead, make up the cost of the service fee.
How much is the service fee?
The service fee will vary depending on the event, the face value of the ticket, and the delivery method chosen. We pride ourselves on providing the most cost-effective method to sell tickets. Our service fees are designed to directly reflect the cost of doing business.
How is it set?
A Convenience fee is normally added to any ticket not purchased at the Box Office or venue. It is considered a Convenience fee because it allows you to purchase a ticket without driving or waiting in line, and in many cases, your tickets are delivered to your home.
Convenience fees are most often set by the ticketing agency and the promoter or venue.
9. Event Information.
If you have specific questions about an event: eg Show Times, Location/Directions etc. please do not contact us. All event info including contact information should be in the ticket description and the Event Holders contact info.